In-Person Client Concierge & Receptionist — Tax Office

H&R Block, Inc.

Smithville (MO)

On-site

USD 19,000 - 25,000

Part time

2 days ago

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Job summary

H&R Block in Smithville, MO is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations alongside tax professionals in person during tax season.

This role emphasizes strong communication, multitasking, and discretion with confidential information. Evening and weekend availability is required to align with client needs, with training provided to excel in a collaborative,

Qualifications

Experience in fast-paced, client-centric environments.
Strong interpersonal and communication skills.
Ability to multitask and manage priorities throughout the day.
Organizational skills with attention to detail and follow-through.
Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
Availability to work evenings and weekends during tax season.

Responsibilities

Greet clients warmly and create a welcoming first impression.
Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
Manage client check-in and intake processes, including scanning and organizing documents.
Maintain office organization and cleanliness to support a smooth, professional client experience.
Collaborate with tax professionals and team members to ensure seamless daily operations.
Handle sensitive client information with confidentiality, discretion, and care.