In-Person Client Concierge & Receptionist

H&R Block, Inc.; Bryan (OH); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist for its Bryan, OH office to welcome clients and support daily operations.

You will greet guests, answer calls, schedule appointments, and help match clients with the right tax professional while maintaining a tidy, confidential office. This in-person role offers training and a path into tax prep or office leadership during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and written/spoken communication.
• Ability to multitask and manage priorities throughout the day.
• Detail-oriented with strong organizational skills.
• Comfort with basic computer programs (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Scheduling software

Education

High School Diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist for its Bryan, OH office to welcome clients and support daily operations.

You will greet guests, answer calls, schedule appointments, and help match clients with the right tax professional while maintaining a tidy, confidential office. This in-person role offers training and a path into tax prep or office leadership during tax season.