In-Person Client Concierge – Tax Office (Evenings/Weekends)

H&R Block, Inc.; Waldorf (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Waldorf, MD to greet clients, manage appointments, and support daily office operations. This in-person role offers a stepping stone into tax preparation or office leadership through training and teamwork with tax professionals.

Responsibilities include client check-in, document scanning, and coordinating with the tax team to ensure a smooth, professional experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Multitasking

Organization

Communication

Evenings and weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Waldorf, MD to greet clients, manage appointments, and support daily office operations. This in-person role offers a stepping stone into tax preparation or office leadership through training and teamwork with tax professionals.

Responsibilities include client check-in, document scanning, and coordinating with the tax team to ensure a smooth, professional experience.