In-Person Client Concierge & Office Receptionist

H&R Block, Inc.; Kingston (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Kingston, MA seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in person.

You'll work with tax professionals, handle confidential information, and help connect clients with the right expert. This position offers hands-on training and potential growth into tax preparation or office leadership during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Proficient with Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service experience

Communication skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evenings/weekends availability

Education

High School Diploma or GED

Tools

Microsoft Teams

Scheduling systems

Job description

H&R Block in Kingston, MA seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in person.

You'll work with tax professionals, handle confidential information, and help connect clients with the right expert. This position offers hands-on training and potential growth into tax preparation or office leadership during peak season.