In-Person Client Concierge & Receptionist (Tax Season)

H&R Block, Inc.; Fairview Heights (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, assist with daily operations, and work with tax professionals in person during tax season.

This role emphasizes client care, confidentiality, and teamwork, with opportunities to advance into tax preparation or office leadership as training and support are provided.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Proficient with basic computer programs (Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage scheduling, assist with daily operations, and work with tax professionals in person during tax season.

This role emphasizes client care, confidentiality, and teamwork, with opportunities to advance into tax preparation or office leadership as training and support are provided.