In-Person Client Concierge | Front Desk Pro

H&R Block, Inc.; Wood River (IL); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Medical & Prescription Coverage

401(k) Plan

Employee Assistance Program

Fitness Center Programs

Associate Discount Program

Business Travel Insurance

Tax Preparation Benefit

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, requires evening and weekend availability during tax season, and offers opportunities to progress into tax preparation or office leadership with training and support.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-focused

Multitasking

Interpersonal skills

Communication

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person, requires evening and weekend availability during tax season, and offers opportunities to progress into tax preparation or office leadership with training and support.