In-Office Transit Dispatcher: Keep Rides On Time

MTM, Inc; Hilo (HI); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Tuition Reimbursement

Job summary

MTM Transit in Hilo, HI is seeking a Dispatcher for a full‑time, 100% in‑office role. You will direct day-to-day route operations, ensure safe, on-time performance, track sign-in/out times, and communicate service issues to drivers and monitors daily.

The role emphasizes coordination with drivers, timely routing, and adherence to client procedures, with a strong focus on service quality and issue resolution.

Qualifications

• High school diploma or G.E.D. equivalent.
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred.
• 1 year experience working with the applicable transit scheduling system preferred.
• Possess valid authorization to work in the United States
• Regular attendance is required

Responsibilities

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

Skills

Communication

Organizational skills

Scheduling software

Two-way radio

Microsoft Office

Confidentiality

Attendance

GPS knowledge

Education

High school diploma or GED

Job description

MTM Transit in Hilo, HI is seeking a Dispatcher for a full‑time, 100% in‑office role. You will direct day-to-day route operations, ensure safe, on-time performance, track sign-in/out times, and communicate service issues to drivers and monitors daily.

The role emphasizes coordination with drivers, timely routing, and adherence to client procedures, with a strong focus on service quality and issue resolution.