Dispatch Coordinator - On-Time Routes & Driver Support

MTM, Inc; Ohio (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Cincinnati, OH is seeking a Dispatcher to direct daily route and trip operations, ensuring safe, on-time performance and effective communication with drivers. This full-time, in-office role supports our mission to deliver personalized, reliable transit services.

You will monitor schedules, coordinate with transportation providers, document incidents, and help optimize routes. Ideal candidates bring 2+ years in transportation dispatch, a high school diploma, and proficiency with

Qualifications

• High school diploma or G.E.D. equivalent required.
• 2+ years in transportation routing, dispatching, scheduling preferred.
• 1 year experience with transit scheduling system preferred.
• Authorized to work in the United States.
• Regular attendance required.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with problems or scheduling issues.
• Establish and maintain effective communication with transportation providers.
• Report and record all incidents to the applicable manager.
• Document and report provider no-shows or on-time-performance issues.
• Inform transportation providers of next-day trips and any new trips.
• Monitor radio, telephones and on-road provision of service for quality.
• Record time of departure, destination, and expected return.
• Provide feedback on drivers’ performance.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Scheduling software

Two-way radio communication

Data analysis skills

Microsoft Word/Excel

Confidentiality

GPS and GIS knowledge

Education

High school diploma or G.E.D. equivalent

Job description

MTM Transit in Cincinnati, OH is seeking a Dispatcher to direct daily route and trip operations, ensuring safe, on-time performance and effective communication with drivers. This full-time, in-office role supports our mission to deliver personalized, reliable transit services.

You will monitor schedules, coordinate with transportation providers, document incidents, and help optimize routes. Ideal candidates bring 2+ years in transportation dispatch, a high school diploma, and proficiency with