Transit Dispatcher – On-Time Routes & Driver Support

MTM, Inc; Salem (OR); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Salem, OR is seeking a Dispatcher to direct day-to-day route and ride operations, coordinating with drivers to ensure safe, on-time service and to communicate issues to the appropriate personnel.

You'll organize trips, assist with directions, monitor communications, and document incidents, with experience in scheduling software, GPS/GIS knowledge, and data analysis preferred. We offer competitive pay and comprehensive benefits.

Qualifications

• High school diploma or GED equivalent.
• Possess valid authorization to work in the United States.
• Excellent communication and interpersonal skills.
• Good organizational skills with attention to timeliness and details.
• Proficiency with computers including Microsoft Word, Excel and other Microsoft applications.
• Must demonstrate effective use of scheduling software, two-way radio communication and data analysis skills.
• Ability to maintain a high level of confidentiality.
• Regular attendance is required.
• 2+ years in transportation routing, dispatching, and scheduling expertise preferred.
• 1 year experience working with the applicable transit scheduling system preferred.
• Knowledge of GPS and GIS systems preferred.

Responsibilities

• Assist with all phone call information and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with problems or scheduling issues.
• Establish and maintain effective communication with transportation providers.
• Report and record all incidents to the applicable manager.
• Document and report provider no-shows or on-time performance issues.
• Inform transportation providers of their next-day trips and any new trips that occur.
• Monitor radio, telephones and on-road provision of service for quality.
• Record time of departure, destination, and expected time of return.
• Provide feedback on drivers' performance.

Skills

Excellent communication

Organizational skills

Microsoft Word

Microsoft Excel

Scheduling software

Two-way radio communication

Data analysis

Confidentiality

Regular attendance

Transportation routing experience

Transit scheduling system experience

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Scheduling software

GPS systems

GIS systems

Job description

MTM Transit in Salem, OR is seeking a Dispatcher to direct day-to-day route and ride operations, coordinating with drivers to ensure safe, on-time service and to communicate issues to the appropriate personnel.

You'll organize trips, assist with directions, monitor communications, and document incidents, with experience in scheduling software, GPS/GIS knowledge, and data analysis preferred. We offer competitive pay and comprehensive benefits.