Transit Dispatch Pro: Keep Routes On Time

mtminc; Gilbert (AZ); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Tuition Reimbursement

MTM Perks Discount Program

Leadership Mentoring Opportunities

Job summary

MTM Transit in Gilbert, AZ is seeking a Dispatcher to direct day-to-day route and trip operations, ensuring safe, on-time, cost-effective service. You will track sign-in/out times, communicate issues to staff, and coordinate with drivers and monitors daily.

You will organize trips, provide directions, resolve scheduling problems, maintain provider relations, and monitor radios to support high-quality transportation for our communities.

Qualifications

• High school diploma or GED equivalent.
• Possess valid authorization to work in the United States.

Responsibilities

• Assist with phone calls and dispatching of rides.
• Organize and route trips based on schedule and location to ensure optimal performance.
• Provide assistance to drivers for directions to destinations.
• Assist drivers and transportation providers with scheduling issues.
• Establish and maintain effective communication with transportation providers.
• Report and record all incidents to the applicable manager.
• Document and report provider no-shows or on-time performance issues.
• Inform transportation providers of their next-days trips and any new trips that occur.
• Monitor radio, telephones and on-road provision of service for quality.
• Record time of departure, destination, and expected time of return.
• Provide feedback on drivers' performance.

Skills

Communication

Organization

MS Office

Scheduling software

Two-way radio

Data analysis

Confidentiality

Attendance

Education

High school diploma or GED

Tools

GPS

GIS

Job description

MTM Transit in Gilbert, AZ is seeking a Dispatcher to direct day-to-day route and trip operations, ensuring safe, on-time, cost-effective service. You will track sign-in/out times, communicate issues to staff, and coordinate with drivers and monitors daily.

You will organize trips, provide directions, resolve scheduling problems, maintain provider relations, and monitor radios to support high-quality transportation for our communities.