In-Office Scheduling Specialist - Patient Experience

ExcelHealth Group; Tennessee; On-site; USD 30,000 - 42,000; Full time

Job summary

ExcelHealth Group in Tennessee is seeking an in-office Scheduling Assistant to support daily clinic operations, coordinate patient appointments, and serve as a key contact for patients and providers in a fast-paced setting.

You will manage high-volume phone calls, confirm and adjust schedules, maintain precise patient records, and partner with clinicians to ensure smooth daily workflows while delivering exceptional, patient‑centered service.

Qualifications

• Experience in a medical, optometry, or patient-facing office setting.
• Clear, courteous communication with a patient-first approach.
• Strong organization and attention to detail; ability to manage multiple priorities.
• Proficiency with scheduling software and electronic records.
• Calm, professional, and solution-oriented in a high-volume phone environment.

Responsibilities

• Coordinate and manage patient appointments via high-volume phone calls.
• Respond to patient inquiries with professionalism and empathy.
• Confirm, schedule, and reschedule appointments to optimize clinic flow.
• Maintain accurate patient data and appointment schedules.
• Collaborate with providers and clinical staff to support daily operations.
• Assist with patient intake and other administrative tasks.
• Confirm schedules with providers and clinical team members.

Skills

Communication

Organization

Multitasking

Phone etiquette

Job description

ExcelHealth Group in Tennessee is seeking an in-office Scheduling Assistant to support daily clinic operations, coordinate patient appointments, and serve as a key contact for patients and providers in a fast-paced setting.

You will manage high-volume phone calls, confirm and adjust schedules, maintain precise patient records, and partner with clinicians to ensure smooth daily workflows while delivering exceptional, patient‑centered service.