Healthcare Scheduling Specialist: Patient Flow

Community Health Systems, Inc.

Knoxville (TN)

On-site

USD 36,000 - 54,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive pay

Medical, dental, vision, and life ins.

PTO and extended illness benefits

401(k) with company match

Career development and advancement

Licensure/certification reimbursement

Student loan support

Rewards and recognition programs

Collaborative, purpose-driven culture

Job summary

CHS Career Site is seeking a Scheduling Specialist for Tennova Heart - Turkey Creek in Knoxville, TN. The role focuses on coordinating patient and physician schedules to maximize resource use and ensure timely, high-quality care.

You will handle appointment coordination, patient notifications, and data entry in the EHR system, while collaborating with clinical staff and administration to meet priorities and service levels.

Qualifications

Associate degree or healthcare administration certificate preferred.
0-2 years scheduling/administrative experience preferred.
Experience with EMR scheduling systems is a plus.

Responsibilities

Schedule patient appointments, procedures, and follow-ups.
Notify patients of confirmations, cancellations, and reschedules.
Enter/update patient information in the scheduling/EHR system.
Coordinate with medical staff to align with clinical priorities.
Track cancellations/no-shows and reschedule promptly.
Provide general administrative support and manage referrals.

Skills

Scheduling

Patient flow

Time management

Communication

Data entry

MS Office

EMR knowledge

Education

Associate Degree

Healthcare Administration Certificate

Tools

EMR systems

Scheduling software

EHR software

Job description

Scheduling Specialist - Tennova Heart - Turkey Creek

Knoxville, TN, United States

Be the First to Apply

Job Description

Why Join Us?

Be Valued for What You Bring to the Team – Competitive pay that rewards your hard work
Benefits You Can Count On – Medical, dental, vision, and life insurance coverage
Work Hard. Recharge Often. – Generous PTO and extended illness benefits
Invest in Your Future – 401(k) with company match
Grow With Us – Career development, learning opportunities, and advancement pathways
We Invest in Your Success – Licensure and certification reimbursement for eligible roles
Student Loan Support – Assistance available for eligible roles
Your Wins Deserve Recognition – Employee rewards and recognition programs
A Team You'll Love Working With – A collaborative, purpose-driven culture making a difference every day
Additional Voluntary Benefits – Choose from options such as pet insurance, identity protection, and legal insurance.

Great people. Great benefits. Meaningful work. Join us and make an impact.

Hours of Operation: Monday - Friday 8:00am - 5:00pm

Job Summary

The Scheduling Specialist is responsible for managing and optimizing the scheduling process for patients and physicians offices within the hospital or medical facility. This role involves coordinating appointments, procedures, and treatments across departments to ensure efficient utilization of resources and high-quality patient care. The Scheduling Specialist serves as a key liaison between patients, medical staff, and administrative teams, ensuring timely and accurate scheduling while providing excellent customer service.

Essential Functions

Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
Tracks and manage patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
Asks patients the necessary questions for specific tests and provide the required procedure preparation or instructions.
Prioritizes work efficiently, including processing STAT order timely.
Notifies ordering offices if unable to contract their patient to schedule procedures.
Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
0-2 years of experience in medical scheduling, administrative support, or customer service preferred
0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Knowledge, Skills and Abilities

Strong knowledge of appointment scheduling, patient flow management, and administrative procedures.
Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams.
High attention to detail and accuracy, particularly in data entry and record-keeping.
Ability to work in a fast-paced environment while maintaining a calm, professional demeanor.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software.
Knowledge of medical terminology is a plus.

Job Info