Patient Experience & Scheduling Specialist

Bryan Health; Lincoln (NE); On-site; USD 22,000 - 30,000; Full time

Job summary

Bryan Health is seeking an experienced front-line specialist to support patient scheduling, registration, and reception in a busy medical office. The role requires accurate data entry, knowledge of patient access processes, and the ability to maintain workflow continuity.

Responsibilities include coordinating appointments, verifying insurance information, handling high-volume calls, and supporting revenue cycle activities with payments and estimates.

Qualifications

• Knowledge of medical terminology and basic medical office workflows.
• Familiarity with patient records, insurance, and billing basics.
• Ability to work independently in a fast-paced healthcare setting.

Responsibilities

• Schedule, confirm, and coordinate patient appointments, including moderately complex scenarios.
• Register patients with accurate demographic, insurance, and financial information.
• Handle high-volume calls for scheduling and registration and perform follow-up as needed.
• Review orders/docs for completeness and initiate necessary follow-ups.
• Maintain patient records through scanning, filing, and documentation management.
• Support revenue cycle activities by collecting payments and providing estimates.

Skills

Patient scheduling

Patient access

Medical terminology

Medical office operations

Phone etiquette

Education

High school diploma or equivalent

Job description

Bryan Health is seeking an experienced front-line specialist to support patient scheduling, registration, and reception in a busy medical office. The role requires accurate data entry, knowledge of patient access processes, and the ability to maintain workflow continuity.

Responsibilities include coordinating appointments, verifying insurance information, handling high-volume calls, and supporting revenue cycle activities with payments and estimates.