In-Office Reservation Specialist – Customer & Equipment Support

U-Haul International, Inc.; Brunswick (ME); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Life insurance

ESOP (Employee Stock Ownership Plan)

Paid holidays, vacation, and sick days

Job summary

U-Haul International, Inc. is seeking a Reservation Manager Agent to join our in-office team in a fast-paced environment. You will support customers, field teams and dealerships through reservation placement and equipment distribution, ensuring demand-driven balancing of regional inventory.

The role emphasizes teamwork, reliable customer service, and responsiveness to dynamic daily tasks, with opportunities for growth within the organization.

Qualifications

• High school diploma or equivalent.
• Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email.
• Proficient in customer service, time management and multitasking.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management and placement, directing incoming customers' equipment based on demand and productivity to balance regional inventory.
• Review reports to aid in effective placement of equipment, reservations and contracts for availability and accuracy.
• Assist with the U-Box portable storage product.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Multiline phones

Microsoft Word

Email

Job description

U-Haul International, Inc. is seeking a Reservation Manager Agent to join our in-office team in a fast-paced environment. You will support customers, field teams and dealerships through reservation placement and equipment distribution, ensuring demand-driven balancing of regional inventory.

The role emphasizes teamwork, reliable customer service, and responsiveness to dynamic daily tasks, with opportunities for growth within the organization.