In-Office Provo Tech Support Specialist - Fast, Multi-Channel Help

Flex; Provo (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Full benefits

In-office Provo role

Job summary

Flex is seeking a customer-focused Support Specialist to handle omni-channel inquiries (chat, phone, and email) in our Provo, Utah office. This role emphasizes cross-department collaboration, fast problem resolution, and close interaction with IT, training, and billing teams.

Ideal candidates will multi-task efficiently, think critically, and deliver accurate support in a dynamic environment. Prior Windows OS familiarity is a plus, with paid holidays and full benefits accompanying a standard

Qualifications

• Ability to work collaboratively with all team members across departments.
• Ability to multi-task efficiently across channels (chat, phone, email).
• Strong troubleshooting and critical thinking skills.
• Self-directed, organized, and able to prioritize workload.
• Thrives in a fast-paced environment and provides accurate, quick support.

Responsibilities

• Provide omni-channel support (chat, phone, and email).
• Collaborate with support, training, and billing teams.
• Coordinate with clients' IT services/third parties.
• Assist clients as a product specialist (questions, updates, troubleshooting).
• Engage in individual and team problem solving.
• Work with Tier 2/escalation support.
• Connect to clients via remote software.

Skills

Collaboration

Multi-tasking

Troubleshooting

Critical thinking

Self-directed

Fast-paced environment

Accurate support

Tools

Windows OS

Job description

Flex is seeking a customer-focused Support Specialist to handle omni-channel inquiries (chat, phone, and email) in our Provo, Utah office. This role emphasizes cross-department collaboration, fast problem resolution, and close interaction with IT, training, and billing teams.

Ideal candidates will multi-task efficiently, think critically, and deliver accurate support in a dynamic environment. Prior Windows OS familiarity is a plus, with paid holidays and full benefits accompanying a standard