Customer Support Technician

Flex; Provo (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

Full benefits

In-office Provo role

Job summary

Flex is seeking a customer-focused Support Specialist to handle omni-channel inquiries (chat, phone, and email) in our Provo, Utah office. This role emphasizes cross-department collaboration, fast problem resolution, and close interaction with IT, training, and billing teams.

Ideal candidates will multi-task efficiently, think critically, and deliver accurate support in a dynamic environment. Prior Windows OS familiarity is a plus, with paid holidays and full benefits accompanying a standard

Qualifications

• Ability to work collaboratively with all team members across departments.
• Ability to multi-task efficiently across channels (chat, phone, email).
• Strong troubleshooting and critical thinking skills.
• Self-directed, organized, and able to prioritize workload.
• Thrives in a fast-paced environment and provides accurate, quick support.

Responsibilities

• Provide omni-channel support (chat, phone, and email).
• Collaborate with support, training, and billing teams.
• Coordinate with clients' IT services/third parties.
• Assist clients as a product specialist (questions, updates, troubleshooting).
• Engage in individual and team problem solving.
• Work with Tier 2/escalation support.
• Connect to clients via remote software.

Skills

Collaboration

Multi-tasking

Troubleshooting

Critical thinking

Self-directed

Fast-paced environment

Accurate support

Tools

Windows OS

Job description

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

This position is an in-office role in Provo, Utah.

Day to Day Operations:

• Omni-Channel Support (Chat, Phone, and Email)
• Internal collaboration with support, training, and billing departments
• External collaboration with client's IT services/third parties
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
• Individual and Team-Based Problem Solving
• Working with Tier 2/Escalation Support Representative
• Connecting to clients via remote software

Required Experience:

• Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
• Ability to multi-task efficiently (providing multi-channel support simultaneously)
• Critical thinking/Troubleshooting
• Ability to be self-directed, prioritize tasks, and organize overall workload.
• Ability to work effectively in a fast-paced environment
• Provide accurate and quick support

Preferred Experience:

• Technical Support Background (2 years of customer service experience preferred)
• Understanding of Windows Operating System(s)