Onsite Tech Support Analyst: Windows, SQL & Hardware

Quilt, LLC.; Provo (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

3 Weeks PTO

Medical, Dental, and Vision plans

Paid Parental Leave

Life Insurance

401k with Company Match

Volunteer Day

Job summary

Quilt Software in Provo, UT is seeking a Technical Support Specialist to provide phone and email support for our POS software and hardware. You will become a product expert and help store owners run their shops smoothly.

The ideal candidate is technically curious, a strong communicator, and eager to grow. This onsite role offers competitive benefits and opportunities to advance within a product-focused company.

Qualifications

• Experience with PC hardware troubleshooting.
• Strong written, phone, and interpersonal communication.
• Willingness to learn and grow in a fast-paced environment.

Responsibilities

• Think on your feet and resolve problems quickly.
• Answer phone calls and respond to emailed tickets keeping the SLA.
• Maintain lab environments for testing updates to software and attempting to replicate issues and potential bugs.
• Maintain documentation for products and training.
• Troubleshoot technical problems in Windows and SQL Server.
• Troubleshoot PC hardware, printers, cash drawer, scanner scales and network firewalls.

Skills

PC hardware troubleshooting

Customer service

Windows OS

Phone & email support

Technical problem solving

Tools

SQL Server

Job description

Quilt Software in Provo, UT is seeking a Technical Support Specialist to provide phone and email support for our POS software and hardware. You will become a product expert and help store owners run their shops smoothly.

The ideal candidate is technically curious, a strong communicator, and eager to grow. This onsite role offers competitive benefits and opportunities to advance within a product-focused company.