Onsite Tech Support Specialist - POS & Windows Expert

Quilt, LLC.; Provo (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

3 Weeks of PTO, Holidays, and Paid Vol

Volunteer Day

Medical, Dental, and Vision plans with

Paid Parental Leave

Company Sponsored Life Insurance

401k with Company Match

Job summary

Quilt Software in Provo, UT is seeking a Technical Support Specialist to provide phone and email support for our POS software and hardware. You will become a product expert and help customers operate their stores efficiently while delivering white-glove service.

The ideal candidate is tech-savvy, a quick problem solver, and eager to grow. This onsite role offers strong benefits, PTO, and opportunities to advance within a growing company serving Main Street retailers.

Qualifications

• Experience with PC hardware troubleshooting.
• Strong written, telephone, and personal communication skills.
• Excellent customer service and ability to build relationships with customers.
• Growth mindset – Always learning.
• Advanced knowledge of Windows operating systems (Windows 10/11 Pro, Windows Server 2016).
• Experience with network protocols, switches, and firewall configuration.

Responsibilities

• Think on your feet and resolve problems quickly.
• Answer phone calls and respond to emailed tickets keeping the SLA.
• Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs.
• Maintain documentation for products and training.
• Troubleshoot technical problems in Windows and SQL Server.
• Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls.

Skills

PC hardware troubleshooting

Communication skills

Customer service

Growth mindset

Windows OS knowledge

Network/Firewall knowledge

Tools

SQL Server

Job description

Quilt Software in Provo, UT is seeking a Technical Support Specialist to provide phone and email support for our POS software and hardware. You will become a product expert and help customers operate their stores efficiently while delivering white-glove service.

The ideal candidate is tech-savvy, a quick problem solver, and eager to grow. This onsite role offers strong benefits, PTO, and opportunities to advance within a growing company serving Main Street retailers.