Dental Software Support Specialist

Flex Dental; Provo (UT); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

Full benefits

Job summary

Flex Dental in Provo, Utah is seeking a customer-focused technical support specialist to join our in-office team.

You will handle Omni-Channel support (chat, phone, email), collaborate with cross-departments, and assist clients with product questions, troubleshooting, and updates.

This role emphasizes fast-paced problem solving, multi-tasking, and a commitment to quick, accurate service, with set hours and full benefits.

Qualifications

• Ability to multi-task across chat, phone and email.
• Strong troubleshooting and critical thinking skills.
• Self-directed with strong task prioritization.
• Ability to work in a fast-paced environment.
• Collaborative across support, trainers, developers, managers, and admins.

Responsibilities

• Omni-Channel Support (Chat, Phone, and Email).
• Internal collaboration with support, training, and billing departments.
• External collaboration with client's IT services/third parties.
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.).
• Individual and Team-Based Problem Solving.
• Working with Tier 2/Escalation Support Representative.
• Connecting to clients via remote software.

Skills

Multi-tasking

Troubleshooting

Self-directed

Fast-paced environment

Collaborative

Accurate support

Windows OS

Tools

Windows OS

Job description

Flex Dental in Provo, Utah is seeking a customer-focused technical support specialist to join our in-office team.

You will handle Omni-Channel support (chat, phone, email), collaborate with cross-departments, and assist clients with product questions, troubleshooting, and updates.

This role emphasizes fast-paced problem solving, multi-tasking, and a commitment to quick, accurate service, with set hours and full benefits.