Customer Support Technician

Flex Dental; Provo (UT); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

Full benefits

Job summary

Flex Dental in Provo, Utah is seeking a customer-focused technical support specialist to join our in-office team.

You will handle Omni-Channel support (chat, phone, email), collaborate with cross-departments, and assist clients with product questions, troubleshooting, and updates.

This role emphasizes fast-paced problem solving, multi-tasking, and a commitment to quick, accurate service, with set hours and full benefits.

Qualifications

• Ability to multi-task across chat, phone and email.
• Strong troubleshooting and critical thinking skills.
• Self-directed with strong task prioritization.
• Ability to work in a fast-paced environment.
• Collaborative across support, trainers, developers, managers, and admins.

Responsibilities

• Omni-Channel Support (Chat, Phone, and Email).
• Internal collaboration with support, training, and billing departments.
• External collaboration with client's IT services/third parties.
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.).
• Individual and Team-Based Problem Solving.
• Working with Tier 2/Escalation Support Representative.
• Connecting to clients via remote software.

Skills

Multi-tasking

Troubleshooting

Self-directed

Fast-paced environment

Collaborative

Accurate support

Windows OS

Tools

Windows OS

Job description

Flex is an innovative and quickly growing software company that focuses on providing a great product and exceptional support and service. Flex's Software works directly with Dental Companies located in the United States.

This position has set hours, Monday - Friday, paid holidays, and full benefits. This position will require multi-tasking, cross department communication, and focuses on efficient and quick speed-to-resolution service.

This position is an in-office role in Provo, Utah.

Job Overview:

Day to Day Operations:

• Omni-Channel Support (Chat, Phone, and Email)
• Internal collaboration with support, training, and billing departments
• External collaboration with client's IT services/third parties
• Engaging with clients as a product specialist for all needs (questions, troubleshooting, updates, etc.)
• Individual and Team-Based Problem Solving
• Working with Tier 2/Escalation Support Representative
• Connecting to clients via remote software

Required Experience:

• Ability to work collaboratively with all team members, including: support, trainers, developers, managers, and administrators.
• Ability to multi-task efficiently (providing multi-channel support simultaneously)
• Critical thinking/Troubleshooting
• Ability to be self-directed, prioritize tasks, and organize overall workload.
• Ability to work effectively in a fast-paced environment
• Provide accurate and quick support

Preferred Experience:

• Technical Support Background (2 years of customer service experience preferred)
• Understanding of Windows Operating System(s)