Payroll Support & Success Specialist (Remote/Hybrid)

Caselle, Inc.; Provo (UT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off (PTO)

401(k) plan

Job summary

A growing technology company in Provo, Utah seeks a Client Service Analyst. In this role, you'll assist clients through various channels, troubleshoot issues, and work closely with product and engineering teams. Ideal candidates have 1-3 years of customer service experience and excellent communication skills. The role offers competitive pay and a comprehensive benefits package including health, dental, and flexible work options in a collaborative culture.

Qualifications

• 1-3 years of experience in customer service or client support roles.
• Excellent verbal and written communication skills.
• A knack for troubleshooting and problem-solving.
• Comfort with technology and a genuine desire to help.

Responsibilities

• Assist clients by phone, email, and chat.
• Troubleshoot issues and provide solutions.
• Work closely with product and engineering teams.
• Document insights to improve processes.

Skills

Customer service experience

Troubleshooting skills

Communication skills

Technology comfort

Job description

A growing technology company in Provo, Utah seeks a Client Service Analyst. In this role, you'll assist clients through various channels, troubleshoot issues, and work closely with product and engineering teams. Ideal candidates have 1-3 years of customer service experience and excellent communication skills. The role offers competitive pay and a comprehensive benefits package including health, dental, and flexible work options in a collaborative culture.