In-Office Personal Lines Account Manager – Client Growth

The Hilb Group, LLC; Hartselle (AL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical, Dental, Vision

401(k) with company match

FSA/HSA

Paid Time Off

Pet benefits

Job summary

The Hilb Group, LLC in Hartselle, AL is seeking a Personal Lines Account Manager to join our office-based team. You will be the primary client relationship manager for an assigned book of business, handling policy changes, billing, endorsements, and renewals while coordinating with carriers.

The ideal candidate will have 3+ years in customer service or sales within the P&C insurance space, strong communication skills, and the ability to work well with a team in an in-office setting.

Qualifications

• 3+ years of experience in customer service and/or sales in the p&c insurance industry.
• Strong interpersonal skills and ability to communicate via phone or email.
• Self-directed with good decision making and time management skills.

Responsibilities

• Proactively manage an assigned book of business as primary client relationship manager for account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions.
• Handle billing, service and endorsement requests and process necessary paperwork.
• Act as liaison between customer and carrier to ensure mutually beneficial relationships.
• Renewal/expiration list management with review of loss information and renewal pricing negotiation.
• Maintain knowledge of all company systems and offerings.

Skills

Customer Service

Sales

P&C Insurance

AMS360

Education

High School Diploma

Tools

AMS360

Job description

The Hilb Group, LLC in Hartselle, AL is seeking a Personal Lines Account Manager to join our office-based team. You will be the primary client relationship manager for an assigned book of business, handling policy changes, billing, endorsements, and renewals while coordinating with carriers.

The ideal candidate will have 3+ years in customer service or sales within the P&C insurance space, strong communication skills, and the ability to work well with a team in an in-office setting.