Personal Lines Account Manager: Client Relations & Growth

The Hilb Group, LLC; Lafayette (LA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Life insurance

Disability – LT/ST

Medical, Dental, Vision

FSA/HSA plans

401(k) with company match

Voluntary benefits

Generous PTO

Job summary

The Hilb Group, LLC is seeking a motivated Personal Lines Account Manager to join our Lafayette, LA office. This in-office role focuses on managing an assigned book of business, servicing client needs, handling inquiries, and coordinating with carriers to secure favorable renewal terms.

Ideal candidates have 3+ years in customer service or sales within P&C insurance, strong communication and time-management skills, and proficiency with AMS360.

Qualifications

• Minimum High School degree.
• 3+ years in customer service and/or sales in the P&C insurance industry.
• Strong verbal and written communication skills.
• Excellent listening and needs-based questioning abilities.
• Self-directed with solid time management.
• Proficient PC skills; AMS360 knowledge.

Responsibilities

• Proactively manage an assigned book of business as the primary client relationship manager.
• Handle inquiries regarding coverages, policy changes and general questions for lines of business.
• Process billing, service requests, endorsements and related paperwork.
• Act as liaison between customer and carrier to maintain mutually beneficial relationships.
• Manage renewal/expiration lists, obtain updates, and assist with renewal pricing when needed.
• Maintain knowledge of company systems and product offerings.

Skills

Customer service

Sales

Communication skills

Interpersonal skills

Time management

Attention to detail

Education

High School diploma

Tools

AMS360

Job description

The Hilb Group, LLC is seeking a motivated Personal Lines Account Manager to join our Lafayette, LA office. This in-office role focuses on managing an assigned book of business, servicing client needs, handling inquiries, and coordinating with carriers to secure favorable renewal terms.

Ideal candidates have 3+ years in customer service or sales within P&C insurance, strong communication and time-management skills, and proficiency with AMS360.