Personal Lines Account Manager: Client Growth & Benefits

Hilb Group; Barrington (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Life insurance

Disability coverage

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

401(k) match

PTO

Voluntary benefits

Team environment

Job summary

Hilb Group is seeking a Personal Lines Account Manager to join our in-office team in Barrington, IL. The role focuses on proactive client servicing, handling inquiries, billing, and carrier liaison to ensure optimal service and renewals.

The ideal candidate brings 3+ years in customer service or sales within P&C insurance, strong communication skills, and solid organization for managing an assigned book of business. Comprehensive benefits accompany this role.

Qualifications

• Minimum High School degree.
• 3+ years of experience in customer service and/or sales in the p&c insurance industry.
• Strong interpersonal skills and ability to effectively communicate via phone or email.
• Superior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniques.
• Self-directed with good decision making and time management skills.
• Proficient PC skills; knowledge of insurance software including AMS360.

Responsibilities

• Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenance.
• Handle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of business.
• Handle billing, service and endorsement requests and process necessary paperwork associated with requested.
• Act as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationship.
• Handle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of all company systems and offerings.

Skills

Customer service

Sales

Communication

Education

High School diploma

Tools

AMS360

Job description

Hilb Group is seeking a Personal Lines Account Manager to join our in-office team in Barrington, IL. The role focuses on proactive client servicing, handling inquiries, billing, and carrier liaison to ensure optimal service and renewals.

The ideal candidate brings 3+ years in customer service or sales within P&C insurance, strong communication skills, and solid organization for managing an assigned book of business. Comprehensive benefits accompany this role.