Personal Lines - Account Manager

The Hilb Group; Hartselle (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Long-Term Disability

Short-Term Disability

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Voluntary benefits

Job summary

The Hilb Group in Hartselle, AL is seeking a motivated Personal Lines Account Manager for an in-office role. You will manage an assigned book of business, serving as the primary client relationship manager and handling policy inquiries, endorsements, and billing.

Ideal candidates have 3+ years in customer service or sales within the P&C insurance industry, strong communication skills, and proficiency with AMS360. The role offers comprehensive benefits and a team-oriented environment.

Qualifications

• Minimum High School degree.
• 3+ years of experience in customer service and/or sales in the P&C insurance industry.
• Strong interpersonal and communication skills; good listening abilities.
• Self-directed with solid decision making and time management.

Responsibilities

• Proactively manage an assigned book of business as primary client relationship manager.
• Handle inquiries regarding coverages, policy changes and general questions.
• Process paperwork for endorsements and billing; liaise with carriers.
• Manage renewals, pricing reviews and endorsements as needed.

Skills

Customer service

Sales

Communication

Interpersonal skills

Time management

Education

High school diploma

Tools

AMS360

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Personal Lines Account Manager to join our team. This position will report to our agency located in Hartselle, AL. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.Responsibilities:Proactively manage an assigned book of business acting as the primary client relationship manager with responsibility for overall account servicing and maintenanceHandle inquiries regarding insurance coverages, policy changes and general insurance questions as related to lines of businessHandle billing, service and endorsement requests and process necessary paperwork associated with requestedAct as liaison between customer and carrier working closely with both to ensure a mutually beneficial relationshipHandle renewal/expiration list for assigned book of business, reviewing loss information, obtaining updated information, renewal applications, and negotiating renewal pricing when necessaryMaintain knowledge of all company systems and offeringsQualifications:Minimum High School degree3+ years of experience in customer service and/or sales in the p&c insurance industryStrong interpersonal skills and ability to effectively communicate via phone or emailSuperior listening skills and ability to probe customer needs and opportunities through question-based selling and retention techniquesSelf-directed with good decision making and time management skillsProficient PC skills; knowledge of insurance software including AMS360Benefits:Company Paid Life Insurance, Long-Term and Short-Term Disability.Medical, Dental, Vision and FSA/HSA plans.401(k) with company match.Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.Generous PTO.An awesome team of professionals!The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.