In-Office Operations Leader for Senior Care

Cornerstone Caregiving; Boise (ID); On-site; USD 47,000 - 58,000; Full time

Benefits offered by this job

Growth bonus

12 days PTO annually

Phone stipend

Leadership development

Job summary

Cornerstone Caregiving, Boise, ID, is seeking an Assistant Operating Director to lead in-office operations, scheduling oversight, staff development, and client care quality under the Operating Director.

This full-time leadership role focuses on coaching staff, ensuring compliance, handling escalations, and maintaining smooth daily workflows while driving Cornerstone’s standards across a growing nationwide network.

Qualifications

• Bachelor’s Degree preferred but not required; high school diploma or equivalent required.
• 2+ years of experience in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to work autonomously in a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Responsibilities

• Serve as the OD’s primary in-office partner, driving daily operations and maintaining a cohesive environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers for clarity, confidence, and performance.
• Conduct weekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Oversee administrative workflow including payroll notes, shift verification, and operations updates.
• Maintain documentation in line with Cornerstone policies and state requirements.
• Oversee scheduling operations for timely coverage and excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conduct check-up calls, quality visits, and client follow-ups for satisfaction and care continuity.
• Serve as a backup for client assessments when the Operating Director is unavailable.

Skills

Leadership

Management

Scheduling

Staff development

Operations

Communication

Education

Bachelor’s Degree preferred

High school diploma or equivalent required

Tools

Google Workspace

Job description

Cornerstone Caregiving, Boise, ID, is seeking an Assistant Operating Director to lead in-office operations, scheduling oversight, staff development, and client care quality under the Operating Director.

This full-time leadership role focuses on coaching staff, ensuring compliance, handling escalations, and maintaining smooth daily workflows while driving Cornerstone’s standards across a growing nationwide network.