In-Office Customer Support Specialist — SF (Paid Training)

iPostal1; San Francisco (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Two-week paid training

Job summary

iPostal1 is looking for Customer Service professionals to join our team in San Francisco, California. This in-office role involves helping customers via phone, chat, and email, ensuring a positive experience through excellent communication and responsiveness.

Key responsibilities include managing inbound calls, assisting with general inquiries, and providing support in a fast-paced environment. We're committed to training our team with a two-week paid training starting on Day 1.

Qualifications

• Previous experience in a customer service-oriented role required.
• Strong work ethic and results-oriented approach essential.
• Excellent verbal and written communication skills necessary.

Responsibilities

• Answer inbound calls from customers in a professional manner.
• Identify and assist with customer inquiries and escalate when needed.
• Manage customer expectations and engage in online chat.

Skills

Customer Service

Verbal Communication

Written Communication

CRM Navigation

Job description

iPostal1 is looking for Customer Service professionals to join our team in San Francisco, California. This in-office role involves helping customers via phone, chat, and email, ensuring a positive experience through excellent communication and responsiveness.

Key responsibilities include managing inbound calls, assisting with general inquiries, and providing support in a fast-paced environment. We're committed to training our team with a two-week paid training starting on Day 1.