In-Office Customer Care Pro — Paid Training Included (Hoboken)

Ipostal1; Hoboken (NJ); Vor Ort; USD 22.000 - 28.000; Vollzeit

Zusammenfassung

iPostal1 in Hoboken, NJ is seeking confident, upbeat Customer Service professionals to support our growth in an in-office team. You will handle calls, chats and emails with a focus on friendly, solution-focused communication.

A two-week paid training starts Day 1. You will work with a collaborative team, use CRM tools, and assist customers with sign-up issues and product questions. Remote work is not available.

Qualifikationen

• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficient in navigating in a CRM and/or multiple software applications

Aufgaben

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and Escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Jobbeschreibung

iPostal1 in Hoboken, NJ is seeking confident, upbeat Customer Service professionals to support our growth in an in-office team. You will handle calls, chats and emails with a focus on friendly, solution-focused communication.

A two-week paid training starts Day 1. You will work with a collaborative team, use CRM tools, and assist customers with sign-up issues and product questions. Remote work is not available.