In-Office Customer Care Specialist Training Provided

iPostal1; Hoboken (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

iPostal1 in Hoboken, NJ is seeking confident, upbeat Customer Service professionals to support our growing customer base. This in-office role requires excellent verbal and written communication, the ability to think on your feet, and a positive, team-oriented attitude.

Responsibilities include answering inbound calls, chats, and emails; identifying the type and level of assistance; resolving inquiries or escalating when needed; delivering information clearly to build relationships; and

Qualifications

• Must have strong verbal and written communication skills.
• Experience in a customer-service role is preferred.
• Ability to think quickly and stay positive in a fast-paced environment.

Responsibilities

• Answer inbound calls from customers promptly and professionally.
• Identify the type of assistance needed.
• Ascertain level of assistance and escalate when appropriate.
• Deliver information in a positive, conversational, and compassionate manner to build relationships.
• Manage customer expectations.
• Engage customers in online chat context.
• Other duties as assigned, including escalations, analytics and reporting.

Skills

Active listening

Verbal communication

Written communication

Team player

Problem solving

Education

High school diploma or equivalent

Tools

CRM software

Job description

iPostal1 in Hoboken, NJ is seeking confident, upbeat Customer Service professionals to support our growing customer base. This in-office role requires excellent verbal and written communication, the ability to think on your feet, and a positive, team-oriented attitude.

Responsibilities include answering inbound calls, chats, and emails; identifying the type and level of assistance; resolving inquiries or escalating when needed; delivering information clearly to build relationships; and