Customer Service Representative - San Francisco, CA

iPostal1; San Francisco (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Two-week paid training

Job summary

iPostal1 is looking for Customer Service professionals to join our team in San Francisco, California. This in-office role involves helping customers via phone, chat, and email, ensuring a positive experience through excellent communication and responsiveness.

Key responsibilities include managing inbound calls, assisting with general inquiries, and providing support in a fast-paced environment. We're committed to training our team with a two-week paid training starting on Day 1.

Qualifications

• Previous experience in a customer service-oriented role required.
• Strong work ethic and results-oriented approach essential.
• Excellent verbal and written communication skills necessary.

Responsibilities

• Answer inbound calls from customers in a professional manner.
• Identify and assist with customer inquiries and escalate when needed.
• Manage customer expectations and engage in online chat.

Skills

Customer Service

Verbal Communication

Written Communication

CRM Navigation

Job description

We’re iPostal1 and we’re in growth mode!

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting‑edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our San Francisco, California location.

There will be a two‑week, paid training which starts on Day 1!

To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team‑oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

*Please note this is an in‑office role. Remote work is not available.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on‑line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign‑up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements

• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service‑oriented role
• Proficient in navigating in a CRM and/or multiple software applications

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.