Customer Care Specialist — In-Office, Anchorage

iPostal1; Anchorage (AK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid training for two weeks

Job summary

iPostal1 is looking for Customer Service professionals for its Anchorage, Alaska location. In this role, you'll handle inbound customer calls, provide support via chat and email, and manage customer expectations effectively.

The ideal candidate is comfortable in a team-oriented environment, possesses strong verbal and written communication skills, and has previous customer service experience. A two-week paid training will begin on Day 1.

Qualifications

• Strong communication skills are essential.
• Active listening and being results-oriented are required.
• Previous experience in customer service is preferred.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner.
• Identify and ascertain the type of assistance needed.
• Manage customer expectations and actively engage in online chats.

Skills

Active listening skills

Results oriented

Strong work ethic

Excellent verbal and written communication skills

Previous experience in a customer service-oriented role

Job description

iPostal1 is looking for Customer Service professionals for its Anchorage, Alaska location. In this role, you'll handle inbound customer calls, provide support via chat and email, and manage customer expectations effectively.

The ideal candidate is comfortable in a team-oriented environment, possesses strong verbal and written communication skills, and has previous customer service experience. A two-week paid training will begin on Day 1.