Richmond In-Office Customer Service Pro - Paid Training

Ipostal1; Richmond (VA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

iPostal1 in Richmond, Virginia is seeking a customer service professional to support growth. This in-office role requires excellent verbal and written communication and the ability to handle calls, chat, and email with a positive, team-oriented attitude.

There will be a two-week, paid training starting on Day 1, and remote work is not available. You will join a dedicated team to assist customers and contribute to service analytics and reporting as needed.

Qualifications

• Active listening skills.
• Results oriented.
• Strong work ethic.
• Excellent verbal and written communication skills.
• Previous experience in a customer service-oriented role.

Responsabilités

• Answer inbound calls from customers in a prompt and professional manner.
• Identify the type of assistance needed.
• Ascertain level of assistance needed to resolve inquiry and escape when appropriate.
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients.
• Manage customer expectations.
• Actively engage customers in on-line chat context.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting.

Connaissances

Active listening skills

Results oriented

Strong work ethic

Excellent verbal and written comms

Previous customer service experience

Description du poste

iPostal1 in Richmond, Virginia is seeking a customer service professional to support growth. This in-office role requires excellent verbal and written communication and the ability to handle calls, chat, and email with a positive, team-oriented attitude.

There will be a two-week, paid training starting on Day 1, and remote work is not available. You will join a dedicated team to assist customers and contribute to service analytics and reporting as needed.