Multi-Channel Customer Support Specialist (In-Office)

iPostal1; Village of Suffern (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid training

Growth opportunities

Job summary

iPostal1 is seeking energetic Customer Service professionals for our Montebello, New York location. You will provide excellent customer support through phone, chat, and email, ensuring a positive experience. The role requires strong active listening and communication skills, with a focus on customer satisfaction.

This in-office role includes a two-week paid training starting on Day 1. If you have a positive attitude and a desire to assist customers, this position could be a great fit!

Qualifications

• Active listening skills are crucial to identify customer needs.
• Results-oriented mindset for effective service delivery.
• Strong work ethic to ensure reliability and dedication.
• Excellent verbal and written communication skills for customer interaction.
• Previous experience in a customer service-oriented role is preferred.

Responsibilities

• Answer inbound calls from customers in a professional manner.
• Identify the type of assistance needed for each customer.
• Ascertain the required level of assistance to resolve inquiries.
• Engage with customers through online chat effectively.
• Manage customer expectations while providing assistance.

Skills

Active listening

Results oriented

Strong work ethic

Verbal communication

Written communication

Job description

iPostal1 is seeking energetic Customer Service professionals for our Montebello, New York location. You will provide excellent customer support through phone, chat, and email, ensuring a positive experience. The role requires strong active listening and communication skills, with a focus on customer satisfaction.

This in-office role includes a two-week paid training starting on Day 1. If you have a positive attitude and a desire to assist customers, this position could be a great fit!