Customer Care Specialist - In-Office, Multichannel Support

Ipostal1; Richmond (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

iPostal1 is seeking customer service professionals in Richmond, Virginia to join an in-office team. The role involves answering calls, chats, and emails, delivering compassionate support, and helping customers navigate our digital mailbox services.

A two-week paid training starts Day 1, and on-site presence is required in Richmond. You will work with CRM and ticketing tools to resolve inquiries, manage expectations, and contribute to a positive customer experience.

Qualifications

• Experience in a customer service-oriented role.
• Excellent verbal and written communication skills.
• Comfort with supporting customers via phone, chat and email.
• Proficient in navigating CRM and ticketing tools.

Responsibilities

• Answer inbound calls from customers promptly and professionally.
• Identify the type of assistance needed.
• Escalate issues when appropriate to resolve inquiries.
• Deliver information in a positive, conversational, and compassionate manner.
• Manage customer expectations and satisfaction.
• Engage customers in online chat context.
• Assist customer tickets with general inquiries, product support, and sign-up issues via phone/email/chat.
• Provide mail support to the Mail Center Manager and perform related duties.

Skills

Customer service

Verbal communication

Written communication

CRM software

Multichannel support

Team orientation

Tools

CRM software

Ticketing system

Job description

iPostal1 is seeking customer service professionals in Richmond, Virginia to join an in-office team. The role involves answering calls, chats, and emails, delivering compassionate support, and helping customers navigate our digital mailbox services.

A two-week paid training starts Day 1, and on-site presence is required in Richmond. You will work with CRM and ticketing tools to resolve inquiries, manage expectations, and contribute to a positive customer experience.