Customer Service Specialist - In-Office Las Vegas

iPostal1; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

iPostal1, headquartered in Rockland County, N.Y., is seeking Customer Service professionals in Las Vegas, Nevada. This in-office role involves assisting customers via phone, chat, and email with a focus on providing a positive and efficient service experience.

Candidates should be communicative, results-oriented team players with previous customer service experience. A two-week paid training will start on Day 1, ensuring a smooth transition into this growth-focused environment.

Qualifications

• Comfortable supporting customers via phone, chat, and email.
• Positive, team-oriented attitude.
• Able to think on your feet.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner.
• Identify the type of assistance needed.
• Deliver information in a positive, compassionate manner.
• Actively engage customers in online chat context.
• Handle escalations and additional duties as assigned.

Skills

Active listening skills

Results oriented

Strong work ethic

Excellent verbal communication

Excellent written communication

Previous experience in a customer service-oriented role

Job description

iPostal1, headquartered in Rockland County, N.Y., is seeking Customer Service professionals in Las Vegas, Nevada. This in-office role involves assisting customers via phone, chat, and email with a focus on providing a positive and efficient service experience.

Candidates should be communicative, results-oriented team players with previous customer service experience. A two-week paid training will start on Day 1, ensuring a smooth transition into this growth-focused environment.