In-Office Customer Service Specialist: Phone, Chat & Email

iPostal1; Village of Suffern (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

iPostal1 is seeking personable Customer Service professionals for our Montebello, NY location. This in-office role involves supporting customers via phone, chat, and email. Responsibilities include answering calls, managing customer expectations, and providing mail support to the Mail Center Manager. Ideal candidates should have strong communication skills and prior customer service experience. Join us at a growing company in the digital mailbox industry!

Qualifications

• Must have previous experience in a customer service-oriented role.
• Need to be able to support customers via phone, chat, and email.
• Able to think on your feet in a fast-paced environment.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner.
• Identify the type of assistance needed and manage customer expectations.
• Engage customers in online chat.
• Provide mail support to Mail Center Manager.

Skills

Excellent verbal communication skills

Excellent written communication skills

Results oriented

Strong work ethic

Job description

iPostal1 is seeking personable Customer Service professionals for our Montebello, NY location. This in-office role involves supporting customers via phone, chat, and email. Responsibilities include answering calls, managing customer expectations, and providing mail support to the Mail Center Manager. Ideal candidates should have strong communication skills and prior customer service experience. Join us at a growing company in the digital mailbox industry!