In-Office Customer Support Specialist — Boston (Paid Training)

Ipostal1; Boston (MA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Two-week paid training

Job summary

iPostal1 is seeking a customer service professional for our Boston, Massachusetts office. This in-office role requires strong verbal and written communication skills and a positive, team-oriented attitude to support a growing customer base.

Two-week paid training starts Day 1. Candidates should be comfortable with phone, chat, and email support, and be able to work well in a fast-paced, collaborative environment. Remote work is not available.

Qualifications

• Previous experience in a customer service-oriented role.
• Excellent verbal and written communication skills.
• Proficient in navigating CRM and/or multiple software applications.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner.
• Identify the type of assistance needed and escalate when appropriate.
• Engage customers in live chat and manage expectations.
• Assist customer tickets with general inquiries, product support, and signup issues.
• Provide mail support duties as needed.

Skills

Customer service

Phone support

Chat support

Written communication

Tools

CRM software

Ticketing system

Job description

iPostal1 is seeking a customer service professional for our Boston, Massachusetts office. This in-office role requires strong verbal and written communication skills and a positive, team-oriented attitude to support a growing customer base.

Two-week paid training starts Day 1. Candidates should be comfortable with phone, chat, and email support, and be able to work well in a fast-paced, collaborative environment. Remote work is not available.