In-Office Customer Support & Order Specialist

SGIUS Signature Graphics Inc.; United States; On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Parental leave

Vision insurance

Job summary

Omnicom Specialty Marketing is seeking a dedicated Customer Service Representative to be the primary contact for customers, delivering exceptional service across phone, email, and chat. You will handle inquiries, process orders, and resolve issues with accuracy and care.

The role requires strong communication skills, proficiency with computer applications, and a positive, team-oriented attitude. In-office work is required for a minimum of three days per week.

Qualifications

• Previous experience in a customer support or call center environment preferred.
• Strong office skills with proficiency in computer applications.
• Excellent verbal and written communication; Spanish a plus.
• Ability to analyze situations quickly and provide effective solutions.
• Cash handling experience is an advantage.
• Strong typing skills with attention to detail.
• Positive attitude with a commitment to outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order processing, returns, and exchanges.
• Analyze customer needs and offer appropriate solutions or alternatives.
• Maintain detailed records of customer interactions and transactions using computerized systems.
• Handle cash transactions accurately and efficiently when required.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Uphold company standards for phone etiquette and professionalism in all communications.

Skills

Customer service

Phone support

Communication skills

Spanish language

Computer proficiency

Tools

Computer applications

Job description

Omnicom Specialty Marketing is seeking a dedicated Customer Service Representative to be the primary contact for customers, delivering exceptional service across phone, email, and chat. You will handle inquiries, process orders, and resolve issues with accuracy and care.

The role requires strong communication skills, proficiency with computer applications, and a positive, team-oriented attitude. In-office work is required for a minimum of three days per week.