Customer Service Representative – Omnichannel Contact Center

Boulder Connect; Savannah (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

Boulder Connect is seeking a Contact Center Representative to deliver high-quality customer support through inbound and outbound calls, chat, and email, documenting interactions in our CRM.

You will resolve issues, provide product and service information, identify upsell opportunities, and document interactions using CRM and contact center tools under scripts and compliance standards in a fast-paced, metrics-driven environment.

Qualifications

• Excellent communication across calls, chat, and email.
• Ability to manage multiple contacts efficiently and professionally.
• Familiarity with CRM and contact center technology.
• Customer-focused attitude with problem-solving skills.
• Adaptability to a team-oriented, performance-driven culture.

Responsibilities

• Deliver high-quality customer support through inbound and outbound calls, chat, and email.
• Resolve customer issues, provide product and service information.
• Identify upsell and cross-sell opportunities.
• Utilize CRM and contact center tools to document interactions.
• Follow scripts and compliance standards to ensure consistent service.
• Meet performance targets in a fast-paced, metrics-driven environment.

Skills

Communication

Multichannel handling

CRM familiarity

Customer focus

Team adaptability

Tools

CRM software

Job description

Role: Contact Center Representative

Responsibilities

• Deliver high-quality customer support through inbound and outbound calls, chat, and email.
• Resolve customer issues, provide product and service information.
• Identify upsell and cross-sell opportunities.
• Utilize CRM and contact center tools to document interactions.
• Follow scripts and compliance standards to ensure consistent service.
• Meet performance targets in a fast-paced, metrics-driven environment.

Qualifications & Skills

• Strong communication skills for engaging with customers across multiple channels.
• Ability to handle multiple contacts efficiently and professionally.
• Familiarity with CRM and contact center technology.
• Customer-focused attitude with problem-solving skills.
• Adaptability to a team-oriented, performance-driven culture.