Customer Experience Specialist - Inbound/Outbound Support

Epremium Insurance Company Llc; Mason (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Inhabit is seeking a Call Center Representative to handle inbound and outbound interactions via phone, email, and chat. You will respond to inquiries, provide product information, and resolve issues following established scripts and workflows.

Proven communication and problem-solving skills are essential. The role requires attention to detail, ability to multitask, and familiarity with CRM tools. This is an in-office position in Mason, OH with overtime eligibility.

Qualifications

• High school diploma or equivalent is required.
• Excellent customer service and problem-solving abilities.
• Ability to multitask and manage high volumes of interactions.
• Basic computer skills and familiarity with CRM systems.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat.
• Respond to customer inquiries and provide accurate information regarding products or services.
• Document interactions, issues, and resolutions within internal systems.
• Escalate complex issues to appropriate teams as needed.

Skills

Strong communication

Problem-solving

Multitasking

Time management

Attention to detail

CRM familiarity

Basic computer skills

Process adherence

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Inhabit is seeking a Call Center Representative to handle inbound and outbound interactions via phone, email, and chat. You will respond to inquiries, provide product information, and resolve issues following established scripts and workflows.

Proven communication and problem-solving skills are essential. The role requires attention to detail, ability to multitask, and familiarity with CRM tools. This is an in-office position in Mason, OH with overtime eligibility.