Sales Coordinator

SGIUS Signature Graphics Inc.; United States; On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

On-the-job training

Paid time off

Parental leave

Vision insurance

Job summary

Omnicom Specialty Marketing is seeking a dedicated Customer Service Representative to be the primary contact for customers, delivering exceptional service across phone, email, and chat. You will handle inquiries, process orders, and resolve issues with accuracy and care.

The role requires strong communication skills, proficiency with computer applications, and a positive, team-oriented attitude. In-office work is required for a minimum of three days per week.

Qualifications

• Previous experience in a customer support or call center environment preferred.
• Strong office skills with proficiency in computer applications.
• Excellent verbal and written communication; Spanish a plus.
• Ability to analyze situations quickly and provide effective solutions.
• Cash handling experience is an advantage.
• Strong typing skills with attention to detail.
• Positive attitude with a commitment to outstanding customer service.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order processing, returns, and exchanges.
• Analyze customer needs and offer appropriate solutions or alternatives.
• Maintain detailed records of customer interactions and transactions using computerized systems.
• Handle cash transactions accurately and efficiently when required.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Uphold company standards for phone etiquette and professionalism in all communications.

Skills

Customer service

Phone support

Communication skills

Spanish language

Computer proficiency

Tools

Computer applications

Job description

Agency: Omnicom Specialty Marketing

Job Function: Business Support

Job Subfunction: Office Services and Facilities

Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will play a crucial role in enhancing customer satisfaction and loyalty.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products, services, and policies.
• Assist customers with order processing, returns, and exchanges.
• Analyze customer needs and offer appropriate solutions or alternatives.
• Maintain detailed records of customer interactions and transactions using computerized systems.
• Handle cash transactions accurately and efficiently when required.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Uphold company standards for phone etiquette and professionalism in all communications.

Requirements

• Previous experience in a customer support or call center environment is preferred.
• Strong office skills with proficiency in computer applications.
• Excellent verbal and written communication skills; bilingual in Spanish is a plus.
• Ability to analyze situations quickly and provide effective solutions.
• Cash handling experience is an advantage.
• Strong typing skills with attention to detail.
• A positive attitude with a commitment to providing outstanding customer service.

Job Type

Full-time

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Work Location

In personOmnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

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Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

Equal Employment Opportunity

For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Company Culture

At Omnicom Group, careers are designed for growth. We'll purposefully crafted a transformative talent experience built with accountability in action - focused on community, impact, and opportunity.