Customer Support & Order Specialist

SMC Corporation; Noblesville (IN); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings

Paid time off and holidays

Life and disability insurance

Job summary

SMC Corporation in Noblesville, IN is seeking a Customer Support Associate to serve as the single point of contact for customers, sales staff, and internal teams, delivering timely and accurate order and product information. This role also handles inquiries via phone and email, assists with catalog access, pricing, and portal setup, and supports basic reception duties as needed.

The ideal candidate will have strong communication, multitasking ability, and a professional demeanor.

Qualifications

• High-School diploma or equivalent
• Call Center/Order Processing/Customer Service experience preferred
• Ability to communicate professionally in English

Responsibilities

• Handle customer inquiries via telephone and email in a ticket-based system
• Process orders and maintain customer records
• Provide price and product availability information
• Assist with product selection, catalogs, drawings, and manuals
• Greet visitors and perform basic reception duties as needed

Skills

Customer service

Call center experience

Communication

Time management

Education

High school diploma

Job description

SMC Corporation in Noblesville, IN is seeking a Customer Support Associate to serve as the single point of contact for customers, sales staff, and internal teams, delivering timely and accurate order and product information. This role also handles inquiries via phone and email, assists with catalog access, pricing, and portal setup, and supports basic reception duties as needed.

The ideal candidate will have strong communication, multitasking ability, and a professional demeanor.