Sales Support/Customer Relations Representative

American International Industries; Commerce (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

American International Industries is looking for a proactive Sales Support/Customer Relations Rep in Commerce, California. The ideal candidate will manage the sales order process, resolve discrepancies, and ensure high-quality customer service.

Key responsibilities include acting as a liaison between customers and the sales team, processing orders accurately, and collaborating with internal operations to meet customer needs. Qualifications include 2+ years of office experience and proficiency in MS Office Suite.

Qualifications

• 2+ years office experience required.
• Proficient in MS Office Suite, especially Excel.
• Experience in EDI order processing is advantageous.

Responsibilities

• Ensure accurate processing of sales orders and timely shipments.
• Act as point of contact for customer inquiries about orders.
• Research and resolve discrepancies in orders and invoices.
• Collaborate with departments to manage inventory and customer needs.
• Assist with invoice disputes for the credit department.
• Create reports for management and maintain data accuracy.

Skills

Multitasking

Problem-solving

Communication

Attention to detail

MS Office Suite

EDI order processing

Job description

We are seeking a proactive, detail-oriented Sales Support/Customer Relations Rep to act as the primary liaison between our customers, field sales team, and internal operations. This role ensures a seamless customer experience by managing the end-to-end sales order process, resolving discrepancies, and maintaining high-quality service standards.

• Order Management: Ensure sales orders are processed accurately and expeditiously, ensuring timely shipments and adherence to delivery deadlines.
• Customer Advocacy: Act as the first point of contact for customers and sales reps regarding pricing, availability, product information, and order status.
• Discrepancy Resolution: Research and resolve order, inventory, and invoice discrepancies, taking swift corrective action to maintain positive customer relations.
• Operational Liaison: Collaborate with Planning/Forecasting departments to align inventory availability with customer requirements.
• Financial Support: Assist the credit department by resolving invoice disputes and chargebacks.
• Reporting & Data Integrity: Create weekly spreadsheets and sales reports for management and maintain accurate data within the CRM/ERP system.
• Operational Support: Review daily order status and backorder reports and provide operational support across all product brands.

Qualifications

• 2+ years office experience.
• Strong multitasking and problem-solving abilities.
• Excellent communication and high attention to detail.
• Proficient in MS Office Suite (Excel, Word, Outlook).
• Experience with EDI order processing is a plus.