Customer Service Representative - Inbound Omnichannel

Bluegrass Stream LLC; Savannah (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Bluegrass Stream LLC is seeking an Inbound Customer Care Agent to support top brands via calls, chats, and emails. You will resolve inquiries, troubleshoot basic issues, and document each interaction in our CRM while meeting quality and productivity targets.

The role emphasizes customer satisfaction and continuous improvement, with coaching and growth opportunities within a fast-paced, metrics-driven environment.

Qualifications

• Tech-savvy and detail-oriented with strong communication skills.
• Ability to de-escalate challenging interactions and follow scripts.
• Open to coaching, training and professional growth opportunities.

Responsibilities

• Handle inbound calls, chats, and emails to support leading brands.
• Resolve customer inquiries and troubleshoot basic issues in a fast-paced environment.
• Document interactions in CRM systems and adhere to performance metrics.
• Contribute to continuous improvement and team objectives.

Skills

Tech-savvy

Detail-oriented

Excellent communication

Job description

Role

Inbound Customer Care Agent

Responsibilities

Handle inbound calls, chats, and emails to support leading brands in a fast-paced, performance-driven customer experience environment. Resolve customer inquiries, troubleshoot basic issues, and document interactions in CRM systems. Follow performance metrics focused on quality, productivity, and customer satisfaction. Contribute to continuous improvement and team objectives.

Qualifications & Skills

Tech-savvy, detail-oriented, and excellent communicators. Ability to de-escalate customer issues, adhere to scripts and procedures, and maintain a customer-centric approach. Open to coaching, training, and professional growth opportunities.