In-Office Customer Experience Specialist

Safelite AutoGlass; Aurora (CO); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid training

Benefits valued over $10k

Paid time off and holidays

Job summary

Safelite is seeking a Customer Advocate to deliver a memorable first impression to our customers. In this in-person role, you will greet customers, manage administrative tasks, handle scheduling, invoices, and answer inquiries in person, by phone, and by email.

You will collaborate with a team to ensure smooth operations, resolve issues, and provide world-class service while maintaining a professional appearance and adhering to safety practices.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Administrative tasks

Professional appearance

Travel 10%

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to deliver a memorable first impression to our customers. In this in-person role, you will greet customers, manage administrative tasks, handle scheduling, invoices, and answer inquiries in person, by phone, and by email.

You will collaborate with a team to ensure smooth operations, resolve issues, and provide world-class service while maintaining a professional appearance and adhering to safety practices.