Customer Experience Specialist

Safelite; West Springfield (MA); Presencial; USD 17 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) matching

Medical coverage

Paid time off

Company holidays

Tuition reimbursement

Paid training

Resumo da oferta

Safelite is seeking a Customer Advocate to greet customers, manage administrative tasks, scheduling, and invoicing, and handle in-person and inbound communication. You will ensure a memorable first impression and contribute to a smooth service experience at every interaction.

The role requires strong customer service, ability to navigate fast-paced operations, and willingness to travel up to 10% in support of service needs. Training and resources are provided to succeed.

Qualificações

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.

Responsabilidades

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Conhecimentos

Customer service

Telephone operations

Administrative support

Travel readiness

Formação académica

High School Diploma/GED/Equivalent

Descrição da oferta de emprego

Safelite is seeking a Customer Advocate to greet customers, manage administrative tasks, scheduling, and invoicing, and handle in-person and inbound communication. You will ensure a memorable first impression and contribute to a smooth service experience at every interaction.

The role requires strong customer service, ability to navigate fast-paced operations, and willingness to travel up to 10% in support of service needs. Training and resources are provided to succeed.