In-Office Customer Experience & Admin Specialist

Hometown Healthcare #HometownServiceHometownPeople; Grenada (MS); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Work Location: In person

Job summary

Hometown Healthcare is seeking a dedicated Customer Service Representative to be the frontline contact for clients and patients. You will handle calls, emails, and in-person inquiries with professionalism, accuracy, and compassion, supporting a positive patient experience in a busy healthcare environment.

This in-person role emphasizes strong computer skills, calendar management, data entry, and coordination with team members to resolve issues promptly.

Qualifications

• Excellent communication and multitasking in a fast-paced environment.
• Experience in office management or front desk roles.
• Customer service experience handling inquiries via phone and email.
• Bilingual abilities are highly desirable.
• Medical/dental receptionist or personal assistant experience is advantageous.

Responsibilities

• Manage incoming calls using multi-line phone systems and provide courteous assistance.
• Document interactions using Microsoft Office, Google Workspace, and spreadsheets.
• Handle data entry and maintain organized records of inquiries and appointments.
• Provide front desk support: greet visitors, manage office duties, and maintain a professional environment.
• Assist with calendar management and scheduling for team members or clients.
• Support clerical tasks: filing, proofreading, and maintaining office supplies.
• Communicate effectively via phone and email to resolve issues.
• Collaborate with team to improve office productivity and timely resolutions.

Skills

Computer skills

Organizational skills

Bilingual abilities

Office management experience

Customer service

Phone etiquette

Reception/administrative duties

Time management

Tools

Microsoft Office Suite

Google Workspace

Spreadsheets

Job description

Hometown Healthcare is seeking a dedicated Customer Service Representative to be the frontline contact for clients and patients. You will handle calls, emails, and in-person inquiries with professionalism, accuracy, and compassion, supporting a positive patient experience in a busy healthcare environment.

This in-person role emphasizes strong computer skills, calendar management, data entry, and coordination with team members to resolve issues promptly.