Customer Service Representative

Complete Family Care Inc; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Job summary

A healthcare provider in Wilmington is seeking a Customer Service Representative to enhance customer interactions. In this role, you'll handle inbound calls, process requests, and ensure a positive customer experience. Ideal candidates are organized, friendly, and effective communicators. Previous experience is preferred.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers.
• Understanding of active listening techniques.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call and provide solutions.
• Document all customer interactions.

Skills

Excellent phone and verbal communication skills

Ability to work well under pressure

Highly organized with time management skills

Education

High school diploma/GED

Tools

Customer management software

Job description

Benefits/Perks

Competitive Compensation

Paid Time Off

Job Summary

We are seeking a Customer Service Representative to join our health care team. In this role, you will communicate with customers to identify their needs, process requests, make/cancel/change appointments, verify insurances, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive a high volume of inbound calls and emails

Identify the reason for the customer’s call, collect relevant information and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively