Healthcare Front Desk Specialist: Patient Care & Admin

Performance-Home-Medical; Tualatin (OR); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401k

EAP

8 paid holidays

Onboarding and training

Job summary

Performance Home Medical is seeking a motivated Front Desk Branch Office Specialist to support patient check-ins, walk-ins, and routine inquiries across our local offices within a 50-mile radius. You will handle phone calls, basic insurance questions, and coordination with clinicians and referral sources in a fast-paced environment.

The ideal candidate will be reliable, detail-oriented, and skilled at de-escalation, with strong computer and typing skills.

Qualifications

• Experience in healthcare customer service or related field preferred but not required.
• Background in medical equipment is a plus; training provided.
• Ability to multitask in a fast-paced environment and handle patient inquiries professionally.

Responsibilities

• Assist with walk-in patient check-in for appointments and questions regarding equipment.
• Understand insurance coverage criteria to dispense correct information to patients.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in a courteous manner.
• Other tasks as assigned by supervisor or manager.
• Troubleshoot patient issues with equipment, in person and over the phone.
• Schedule patient appointments and assist Clinicians as directed.

Skills

Front desk operations

Healthcare customer service

Phone etiquette

Insurance knowledge

De-escalation

Troubleshooting

Scheduling

Typing speed 30 wpm

Tools

Phone systems

Computer skills

Job description

Performance Home Medical is seeking a motivated Front Desk Branch Office Specialist to support patient check-ins, walk-ins, and routine inquiries across our local offices within a 50-mile radius. You will handle phone calls, basic insurance questions, and coordination with clinicians and referral sources in a fast-paced environment.

The ideal candidate will be reliable, detail-oriented, and skilled at de-escalation, with strong computer and typing skills.