In-Office Healthcare Insurance Support Specialist

ADP, Inc.; Holmdel Township (NJ); On-site; USD 40,000 - 48,000; Full time

Job summary

Heathos is seeking a Customer Service Representative to handle member, provider, and agent inquiries from Holmdel, NJ in-office. The role emphasizes responsive CRM-driven service, accurate information delivery, and collaborative problem resolution.

You will manage daily workflows, exceed performance targets, and participate in process improvements while supporting customers with professionalism and care.

Qualifications

• High school diploma or similar.
• Prior phone-based customer service experience.
• Experience using CRM systems to track interactions.
• Able to demonstrate product information clearly and engage customers.
• Willing to work overtime to meet goals.
• Strong technical knowledge as it relates to products and services.
• Excellent verbal and written communication; telephone etiquette.
• Ability to memorize product details and work independently or in a team.

Responsibilities

• Answer incoming phone inquiries from Members, Providers and Agents.
• Pull and review information in our CRM system.
• Escalate calls to partners per standard procedures.
• Organize daily activities to meet organizational goals.
• Strive to exceed published production and quality targets.
• Respond to customer support requests as needed.
• Assist Supervisor with tasks supporting customers.
• Answer product-related questions politely and promptly.
• Collaborate across departments to improve customer support.

Skills

Phone support

CRM proficiency

Multitasking

Verbal communication

Written communication

Team collaboration

Job description

Heathos is seeking a Customer Service Representative to handle member, provider, and agent inquiries from Holmdel, NJ in-office. The role emphasizes responsive CRM-driven service, accurate information delivery, and collaborative problem resolution.

You will manage daily workflows, exceed performance targets, and participate in process improvements while supporting customers with professionalism and care.